FAQs
Here are a few of the frequently asked questions. To provide you with
the best customer experience, your feedback is greatly encouraged. If
you have any questions please send us an email at info@mas1goods.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US..
So, please expect your items to be shipped separately (if you order
more than one item) as different factories specialize in different
areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 1 day processing window to fully verify and
fulfill your order. Following this, your package will be shipped to
you between 2-5 business days
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-3 business days.
Q. Why is my tracking number not displaying any information?
Depending on the Shipping Carrier used, Tracking Numbers generally
take a few days to register into the delivery system to display
Delivery information. Check back in a few days for updated
information.
Where can I place an order from?
A. You can place an order from any country, we ship Worldwide!
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is
displayed in several currencies, you will checkout using USD at the
most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@mas1goods.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex
and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my Order, can I place a Refund?
In order to protect ourselves as a Merchant, we only offer refunds on
items that arrive in a defective state. You must submit photo and/or
video evidence within reasonable doubt to our support team at
info@mas1goods.com to be eligible for a refund. Once evidence is
received and verified, you may ship the product back to our supply
warehouse at the address we will provide you to be eligible for a full
Refund. Items on Sale are not eligible for Refunds, but we can process
an exchange for you following the same guidelines as above if it
arrives in a defective state.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for
follow-up and to send newsletters of our promotions and coupons for
discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, however there
may be certain exceptions depending on your location and value of
purchase.
the best customer experience, your feedback is greatly encouraged. If
you have any questions please send us an email at info@mas1goods.com
Q. Where do you ship from?
A. We ship from our partnered warehouses & factories located in US..
So, please expect your items to be shipped separately (if you order
more than one item) as different factories specialize in different
areas of manufacturing.
Q. How long will it take for my items to arrive?
A. We typically have a 1 day processing window to fully verify and
fulfill your order. Following this, your package will be shipped to
you between 2-5 business days
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-3 business days.
Q. Why is my tracking number not displaying any information?
Depending on the Shipping Carrier used, Tracking Numbers generally
take a few days to register into the delivery system to display
Delivery information. Check back in a few days for updated
information.
Where can I place an order from?
A. You can place an order from any country, we ship Worldwide!
Q. Is shipping really FREE?
A. Yes, shipping is Free Worldwide on most items unless otherwise indicated!
Q. Which currency will I be charged in?
A. We processes all orders in USD. While the content of the cart is
displayed in several currencies, you will checkout using USD at the
most current exchange rate.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to info@mas1goods.com
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, MasterCard, Discover, Amex
and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. I am unhappy with my Order, can I place a Refund?
In order to protect ourselves as a Merchant, we only offer refunds on
items that arrive in a defective state. You must submit photo and/or
video evidence within reasonable doubt to our support team at
info@mas1goods.com to be eligible for a refund. Once evidence is
received and verified, you may ship the product back to our supply
warehouse at the address we will provide you to be eligible for a full
Refund. Items on Sale are not eligible for Refunds, but we can process
an exchange for you following the same guidelines as above if it
arrives in a defective state.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for
follow-up and to send newsletters of our promotions and coupons for
discounts.
Q. Will I (the customer) have to pay customs?
A. For most countries, you will not have to pay customs, however there
may be certain exceptions depending on your location and value of
purchase.